Responsible gambling solutions for every corner of the industry
Everything you need to keep your players safe all in one place. From player protection solutions to responsible gambling training, guidance and strategy – we are here to support you.
✅ Digital solutions for safer gambling experiences
✅ Online courses to raise awareness and minimise compliance risks
✅ Responsible gambling strategy and implementation
Trusted by the gambling industry
Across the globe, companies have entrusted us as their service and product provider to safeguard players.
It all begins with knowledge
Give staff the knowledge and tools they need to understand, prevent and respond to problem gambling. We provide on-demand courses and custom solutions that cater to the specific needs of your organisation and staff.
✅ High quality video content
✅ Available in SCORM-format
✅ Reportable and scalable
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Responsible gambling for online operators
Comprehensive responsible gambling course customised for online gambling. Ideal for everyone working in the gambling industry. Guided by leading international experts you’ll get a 360 view of problem gambling, responsible gambling and relevant legislation.
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Responsible gambling for customer services
Responsible gambling hands-on. Tailored to suit the needs of customer services, this course will teach you to spot – and act on – signs of problem gambling, and to master the conversation techniques you need to successfully apply your new knowledge in customer conversations.
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Anti money laundering and counter terrorist financing
Pick up the foundations of countering money laundering and terrorist financing. Learn about relevant legislation that operators and staff must comply with – and master the work procedures to protect you. Fully customised for gambling operators.
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Responsible marketing and product development
Specialised for product development and marketing teams, this course will deepen your understanding of responsible product development and marketing. Learn from researchers and experts and understand how to strike the right balance between attractiveness and responsibility.
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Responsible marketing for iGaming affiliates
Stay compliant and raise awareness: this tailored training for iGaming affiliates explores gambling-related harm and responsible marketing. Guided by leading international experts, you’ll gain practical insights and a solid foundation in problem gambling, safer gambling, and responsible marketing.
Safer gambling experiences for all players
We provide solutions that help gambling remain fun for more people. Prevent gambling problems, identify customers with risky gambling habits, and follow up with personal communication and targeted measures.
✅ Developed by industry experts and researchers
✅ Evidence based
✅ GDPR compliant
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GamTest
GamTest is a scientifically sound self-assessment tool designed for players and operators alike.
Developed by psychologists and researchers, GamTest has been rigorously evaluated and proven reliable in numerous studies.
✔ Help players understand and manage their play
✔ Gain insight into player wellbeing
✔ Analyse statistics and extract reports for authorities
✔ Integrate with existing systems and automate RG measures -
Preventor
A responsible gambling solution developed through rigorous research — designed to promote sustainable gambling habits and comply with the strictest regulatory requirements.
✔ View customer risk levels in real time
✔ Automate personalised communication and recommendations
✔ Set up targeted, escalating interventions
✔ Manage manual cases in the dedicated case manager -
Proactive outreach calls
Protect and support at-risk customers through proactive outreach calls.
Refer players to our support line or train your customer-facing team in effective communication techniques.✔ Gain insights into player wellbeing
✔ Motivate players toward sustainable gambling habits
✔ Ensure compliance with regulatory requirements -
Restart
Give players coming back from self-exclusion a fresh start, with the knowledge and tools to gamble responsibly.
✔ Use as an integrated part of your reinstatement process
✔ Educate returning customers for healthier gambling habits
✔ Promote your responsible gambling tools
Our knowledge is your knowledge
Whether you require training, guidance or strategic advice, our team of experienced experts is here to provide the support you need.
✅ +30 years of experience
✅ Highly qualified experts and trainers
✅ Strong affiliation with research and industry
What our customers are saying
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![portrait of Eduards Jakubovs]()
“Our experience has been excellent, we love the quick support with occasional challenges or questions, as well as the expertise that the staff of Sustainable Interaction can provide in the field of player protection.”
– Eduards Jakubovs, Head of Safer Gambling, Betsson Group
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“Our collaboration with Sustainable Interaction is instrumental in building and implementing our new risk-detection scheme, thanks to their expertise and long-standing experience in this field. We look forward to continuing this important and fruitful work with a view to keep strengthening the actions we implement to protect our players.“
– Vincent Perrotin, Chief Sustainability Officer at FDJ
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![Portrait of Jenna Ekström]()
"We’ve chosen to collaborate with Sustainable Interaction to ensure that the Care Calls are handled efficiently and with the right competence"
— Jenna Ekström, Responsible Gaming Manager at PAFs Responsible Gambling team
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“We know that in order to be successful in promoting healthy play, we need to first support our players in understanding their own play and how to manage it, We know that each and every player is the best person to evaluate their own play, so we take pride in providing them with high quality education and tools to help them do just that.”
– Ashley McGuigan, Atlantic Lottery manager of healthy play
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![Portrait of Maria Guggenberger]()
"ATG and Sustainable Interaction have a long-term and fruitful collaboration concerning responsible gambling tools and interactive learning"
— Maria Guggenberger, former Head of CSR, ATG
While technology plays a vital role, Sustainable Interaction put the human touch at the heart of Responsible Gambling.
Made with love ❤️ in Sweden 🇸🇪
Watch our free webinar series
We are sharing our knowledge and experience to further the Responsible Gambling discourse.
